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What can I do if the high bidder fails to complete the transaction?

(last updated on 2/28/2014)

This FAQ discusses Steps to request a credit for a Non-Paying Bidder (NPB).

Click here to read the FAQ for credit requests for other instances, including Item Returned, Illegal to Own, and Invalid Shipping Destination.

GunBroker.com has a process to assist with Non-Paying Bidders (NPB's). NPB's are filed by the seller against a buyer who has not made payment on an item. GunBroker.com will issue Final Value Fee (FVF) and relisting fee (if applicable) credits to sellers when the seller can prove a buyer has not paid for an item and the NPB process has been completed.

As per our User Agreement, the buyer is required to complete the transaction with the seller. A NPB report may result in the suspension of the buyer's account. Suspended accounts may be reopened at the sole discretion of site management after a review of the account's history and circumstances.

Video Demo: NPB Process


Seller Steps to Request a Credit for a Non-Paying Bidder (NPB)

1. Contact the buyer
 
After the listing ends From the time the item listing closes, the seller and buyer have five (5) days to contact each other to arrange payment and delivery. The sooner you try to make contact, the quicker your transaction will be successfully completed.

How to find contact information of the buyer, including phone and email:
  • Go to My GunBroker
  • Click Selling > Sold
  • Find the item in question and choose the "View Buyer Contact Info" from the drop down menu.
2. Send Payment Reminder
 
Between 4 and 40 days after the listing ends A payment reminder is an official, polite email GunBroker.com sends to the buyer to remind them they need to send payment to you, the seller, for the item won.

This step is REQUIRED for the NPB process and must be sent from the seller's My GunBroker page.

How to send a payment reminder:
  • Go to My GunBroker
  • Click Selling > Sold
  • Find the item in question and choose the "Send Payment Reminder" option from the drop down menu.
3. File NPB against the buyer
 
4 days after a Payment Reminder has been sent

and

Less than 45 days after the listing ends
The buyer receives an email stating this is their final warning to pay you, the seller, for the item they won. It also informs the buyer their account could be suspended if they do not complete the transaction. If the buyer disagrees with the NPB claim, the buyer can provide information in the dispute section.

How to file a NPB Report: Note: Items automatically display in this section (4) days after the Payment Reminder has been sent. If a Payment Reminder has not been sent as outlined in step 2, or if it is less than (4) days since the payment reminder has been sent, the item will not display in this section.
4. Leave Feedback
 
Before requesting NPB credit for the listing Leave feedback for the buyer on the item in question. All feedback posted by both the seller and buyer is reviewed at the end of the NPB process. If a seller receives a NPB credit, the buyer feedback is often removed.
5. Relist the item
 
10 days after a Payment Reminder has been sent

and

Before requesting NPB credit for the listing
In order to receive a NPB credit, the item must be relisted from the original listing. Do not create a new listing. Remember, any relist fees will be included in the NPB credit. To relist the item:
  • Go to My GunBroker
  • Click Selling > Sold
  • Find the item in question and choose "Relist" or "Relist with Edit" from the drop down menu.
6. Request Credit for listing
 
10 days after a NPB has been filed

and

Less than 60 days after the listing ends

and

The buyer has not disputed the NPB

After 10 days from filing a NPB (Step 3), the seller is required to request a credit.

If the buyer has provided information in the dispute section, the "Request Credit" option will not be enabled. The seller is still required to relist the item and post feedback in order for the NPB process to be completed, without the "Request Credit" step.

How to request a credit:

  Cancel NPB
 
Anytime If the buyer completes the transaction at any time during or after the NPB process, the seller is able to cancel the NPB. If this occurs, you will need to edit feedback posted for the buyer.

How to cancel a NPB: How to Edit Feedback:
  • Go to My GunBroker
  • Click My Account > Feedback.
  • Find the item under "Recent Feedback"
  • Choose "Edit Feedback" from the drop down menu. Do NOT choose "Remove Feedback"

Buyer Steps for a NPB

1. Seller files NPB
 
Sometime before 45 days from end of listing The seller can file a NPB Report against a buyer after they have tried to contact the buyer and sent a payment reminder. If the buyer has not responded or paid for the item, the NPB report can be filed.
2. Buyer disputes the NPB
 
Sometime before 60 days from end of listing

If you feel the seller has filed a NPB in error, you can dispute the NPB. You, the buyer, will need to fill out a form explaining your side of the story. The NPB record will go into "Dispute" status. If you paid the seller, please have proof you paid the seller. GunBroker.com will review all information from the seller and buyer and make a final decision concerning a credit to the seller.

You are able to provide information in the Dispute section as soon as the seller chooses the File NPB option, and until the NPB is completed.

Remember, having a NPB report filed against you as the buyer and not resolving the issue can result in the suspension of your account.

How to dispute a NPB:


Video Demo: NPB Process


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