(last updated on 5/31/2005)
If you win an auction, we send you an email at the end of the auction that contains the seller's user name and email address along with your winning bid amount. If you think you won an auction and did not get your notification, you may have changed email addresses without telling us or we may be unable to send you your notification due to technical problems with your ISP. Always check the 'Items I Won' section of your My Auctions page to see if you have won an auction.
From the time the auction closes you have a maximum of five (5) days to contact the seller at the email address located in the notification we sent you. The seller must contact you as well within the same five days. If you do not receive a response from the seller within the five days, please check the 'What if I have problems with a seller?' section of this tutorial.
The seller will send you instructions on making payment and will request your address for shipping. Typically you will be required to prepay using a money order, although some sellers will take credit cards, personal checks, COD, etc. Make sure that you follow the seller's payment instructions carefully. We suggest that if possible you use a US Post Office money order and send payment by US Mail. This way, the US Post Office will be able to help you in case of problems with the seller.
When sending payment, always include your name, address, phone number, the item number of the auction you won, the name of our site (GunBroker.com), and your email address or fax number. We cannot tell you how many times we hear of problems because the buyer sent a check and included no other information!
If your item is a firearm, you will need to get a copy of your transfer dealer's FFL license, signed by the dealer in blue or red ink, and enclose that with payment. You may need to send proof of age for other purchases; again please follow the seller's instructions carefully.