If pages on our web site don't seem to update, the web page says it is expired, or if you click 'Back' on your browser to return to a form and the information on the form has been erased, you must make some changes to your browser cache settings.

If you are using Internet Explorer, delete your temporary Internet files and conduct a clean boot of your computer. To delete your temporary Internet files, perform the following steps:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Internet Options.
3. Under Temporary Internet Files, click the Delete Files button.
4. Click the OK button on the dialog box that appears.
5. Then click OK again.
6. Close the Control Panel.

Next, fix your cache setting in your web browser:

7. For Microsoft Internet Explorer 5.0 and 6.0 Users:
   From the browser 'Tools' menu, select 'Internet Options'. Click on 'Settings' located in the section marked 'Temporary Internet Files'. Make sure that 'Every visit to the page' is not checked. Set the option to 'Automatically' as shown below:
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For Microsoft Internet Explorer 4.0 Users:
From the browser 'View' menu, select 'Internet Options'. Click on 'Settings' located in the section marked 'Temporary Internet Files'. Make sure that 'Every visit to the page' is not checked. We recommend that you set the option to 'Every time you start Internet Explorer' as shown below:

Click here to show picture

For Netscape 4.x users:
From the browser 'Edit menu, select 'Preferences'. From the categories list on the left, click on 'Advanced', then 'Cache'. Make sure that both the 'Memory Cache' and 'Disk Cache' settings are set to values greater than zero. We recommend that you set the Memory Cache to 1024 Kbytes and the Disk Cache to 7680 Kbytes as shown below.

Once you have set the Cache Sizes to the recommended values, click on the Clear Memory Cache button, and also on the Clear Disk Cache button to clear the corrupted cached web pages from your web browser:

Click here to show picture

For more information, visit the Microsoft Internet Explorer Support Center.