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Web Browser Cache Settings

(last updated on 4/13/2016)

You need to clear your temporary internet files and cookies if pages on our web site are not updating properly or are experiencing one of the following issues:

  1. The log in page not accepting your username and/or password
  2. A web page says it is expired
  3. If you click 'Back' on your browser to return to a form and the information on the form has been erased

If you are using Internet Explorer, delete your Temporary Internet Files and Cookies and conduct a clean boot of your computer if needed. To delete your Temporary Internet Files and Cookies, perform the following steps:

  1. Open Internet Explorer and click Tools.
  2. Click Internet Options.
  3. Under the General Tab in the Browser History section select Delete... button.
  4. On the Delete Browsing History page that opens do the following:
    • Unselect the Preserve Favorites website data checkbox.
    • Select the Temporary Internet Files check box.
    • Select the Cookies check box.
  5. Then click the Delete button.
  6. That will close the Close the Delete Browsing History page.
  7. You can then click the Cancel button on the Internet Options page to close.

For more information, visit the Microsoft Internet Explorer Support Center.