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Problems using SSL and accessing secure web pages on our web site

(last updated on 4/14/2011)

Gunbroker.com uses the SSL certificate issued by GeoTrust. A very small number of users may get error messages trying to access secure sections of our web site. These sections are mostly Credit Card transaction web pages and we encrypt these web pages for the protection of our users.

Some Internet Explorer users may experience errors when trying to access secure pages within our website.

There are several potential settings that may cause IE to indicate an error. Most of the time your date and time settings are not correct.

For date and time problems, try the following:

  1. Click on the time down on your tool bar (it is the bottom right corner of the screen on my computer).
  2. A window will appear showing your date and time settings. Click on the Date & Time tab.
  3. If the date or time is not correct, change the month, day and year (make sure you check all three).
  4. Change the time setting. Be sure to remember to set the correct AM or PM setting.
  5. Click the Apply button.
  6. Click on the Internet Time tab.
  7. Click the Update Now button. Give it a minute. It may not update right away. It will notify you when it has completed.
  8. You should now stop seeing the security certificate error messages.

If you have verified that your date and time settings are correct, changing the following may help:

  1. Go to Tools --> Internet Options from the menu of IE 8.
  2. Click on the Advanced tab and scroll down to the security section. Clear the boxes for: "Check for publisher's certificate revocation" and "Check for server certificate revocation".
  3. Click Apply and Ok.
  4. Attempt to reload the page by clicking the Refresh button at the end of the address bar or by pressing the F5 key. Your page should now load as expected. (You may have to close and restart your browser for the changes to be applied)

You may also try clearing your SSL State by doing the following:

  1. Go to Tools --> Internet Options from the menu of IE 8.
  2. Click on the Content tab and then click "Clear SSL state"
  3. Click Apply and Ok.
  4. Attempt to reload the page by clicking the Refresh button at the end of the address bar or by pressing the F5 key. Your page should now load as expected. (You may have to close and restart your browser for the changes to be applied)

If none of the above solve the error, you may contact Microsoft as this is an Internet Explorer related issue or you may download one of the following free browsers:

  1. Firefox
  2. Google Chrome
  3. Sarfai

Below is an explanation from a GeoTrust representative about the compatibility of their certificate and why it may not work with WebTV users:

Our web server certificates are compatible with Microsoft Internet Explorer® 5.01 and higher and Netscape/AOL Web browsers version 4.51 and higher, comprising an estimated 98% or more of all Web browsers in use on the Internet. Our certs also work with Mozilla and the MS IE 5.00 version contained in the Windows 2000 operating system distributions.

Our certs also work in Konquerer and Opera 5 - but not in Opera 6 because our roots were not installed in that version; however, our root IS installed in Opera 7.

Our certs work in the AOL browsers from AOL 6 upwards, but not in AOL 3, 4 or 5.

If your users have different browsers, then you will get various error warnings indicating the issuer of the certificate cannot be found or trusted.

Some Internet Service Providers post a clear message on their site, advising their costumers to upgrade to the newer Explorer or Netscape , for improved security and performance.

Regarding Web TV -

Unfortunately our certs will not work with the current versions of WebTV since our Root Certificate is not contained in the WebTV clients. We have been working with Microsoft, and our Root will be installed in their next release of WebTV. End users will need to upgrade to this new WebTV release in order to use our certs for SSL.

keywords: web tv web-tv webtv ssl secure site credit card

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