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New SCAM Emails

(last updated on 12/24/2013)

Fraudulent Email Examples

Below are examples of previous fraudulent emails that our users have reported. Please see this FAQ on how to protect yourself from fraudulent emails.

Scam Email Reported 12.24.2013:

We are currently working to get a live graphic of this scam. It appears to come from helpcenter@ox-d.gunbroker.com and states.... GunBroker.com Support has Responded to your Issue The GunBroker.com Customer Support team has responded to your Issue #7YR104867A6451911 This issue was regarding "Bill Payment" You asked us to transfer $92.00 USD from your bank account to GunBroker , and we're processing it now. It usually takes 3 business days for transfers like this to go through, so you should see the money in your bank account today. If you received this message please please click on the Support Response below, and provide us additional information to prevent in advance any inconvenience caused to your account. To read the response from Customer Support, please click on the button below, or Download your Support Issues. Clicking the link will download a malicious payload and potentially render your computer unusable. Please stand by for more info....

Scam Email Reported 05.12.2013:

This email tries to lure users to a site that is not GunBroker.com. Notice that the user name and full registered name is not included in this email, even though the email header claims it is included. If you hover your curser over the link (without clicking), your email client will reveal that the link URL is not from GunBroker.com.

Reported 06.18.2012: NEW Scam Email: "Congratulations! You have buy the gun "

We have recently received multiple reports that Users are receiving fraudulent messages from someone pretending to be GunBroker.com. These emails state that the user won item 258908275 , and should send money to a person in NYC. Another version states that ..."we have issued a new set of Terms and Conditions of Use. It has come to our attention that your account has not been updated to the latest Terms and Conditions set"... A third version looks like it came from our Support System. All of these scam emails direct you to click a link containing an .exe file which contains a VERY nasty viral payload. These notices are NOT from GunBroker.com. DO NOT CLICK THE LINK

You can always double check the validity of items you have won by logging onto GunBroker.com and going to My GunBroker > Buying > Won.

GunBroker.com sends notification emails telling you if you won an item. However: You will be required to log into GunBroker.com in order to see Buyer/Seller full contact information (address, phone, etc.). GunBroker.com emails will not include links to 3rd party services to pay for your item. All transactions require the user to log into our site.

NEW Scam Email Threat: "Support is Trying to Contact You"

Note that your username and full name is not included in this email. You can always check the validity of this by logging into GunBroker.com, go to My GunBroker, and select Support Issues from the My Support Section.

Scam Email Threat: "Update your Account - Failure will result in Suspension"

Note that your username and full name is not included in this email. Urgent notices from GunBroker.com regarding your account will typically be found in a Support Issue. Always check My GunBroker > My Support > Support Issues for critical account messages.

Scam Email Threat: "Second Chance Offer"

GunBroker.com does not send out "Second Chance Offers".

----Sample of Fraudulent Email-------------

Subject: Gunbroker Second Change Offer

Dear USERNAME , I'm the seller of the item that you've recently bided through the Gunbroker. Title: MAC 11 .380 Auction # 27507XXXX Please let me know if you are still interested in buying the item and send me your best price. After you will send me your confirmation i'll provide you details about the payment and the shipping of the item. Must inform you that the winner dropped his bid, so if you are really interested please contact me as soon as possible and we will do the deal. Thanks and hope to hear from you soon! IMPORTANT: When you reply me please include this message! Thank You for using Gunbroker.com!

Scam Email Threat: "Congratulations, the item is yours. Please pay now"

We have recently received multiple reports that Users are receiving fraudulent messages from someone pretending to be GunBroker.com. These emails stating that the user won an item, and need to send money to an "agent". They may ask you to send money in cash, or send via Western Union or Money Gram. These notices are NOT from GunBroker.com emails will not include links to 3rd party services to pay for your item. All transactions require the user to log into the site.

February 2011 - Scam

Users are receiving messages requesting that they download a Desktop Security Tool. This is NOT a GunBroker.com tool and users should not download this. GunBroker.com did not send this message.

The message looks something like what is below. The link resolves to an IP address that is NOT GunBroker.com. GunBroker.com will never ask you to download software from an email.

Phishing Email Scam

From: GunBroker Help Center

Subject: GunBroker Support is trying to contact you

*** DO NOT REPLY TO THIS MESSAGE. THIS IS AN AUTOMATED ACCOUNT AND ANY REPLY WILL NOT BE READ ***

The www.GunBroker.com Customer Support team is trying to contact you. Customer Support has opened Issue #295527 for this subject. Please click the link and download or run the GunBroker Desktop Security Tool http://www.gunbroker.com/tool

Sincerely,

www.GunBroker.com Customer Support
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